Ushacomm's Services Portfolio

We offer a full range of IT Services & Solutions for large corporates and SMEs around the world. We use our expertise in business processes, enabling technologies to create solutions that achieve measurable business results. We specialise in delivering eSolutions to our clients in Telecommunication, Finance, HealthCare, Retail, Internet, Media & Publishing and hospitality industry.

Our Services portfolio includes:

Application Development - focused on designing and developing tailored solutions that addresses a client's immediate needs as well as maintaining room to accommodate future requirements and upgrades. UshaComm’s Application Development methodology corresponds to ISO, CMM level 5 structures and incorporates the best practices in the market.

Offshore Development services - Our deep expertise with market & latest technologies enables us to offer a high quality services in the areas of Customized Application Development, Web Development, Database Integration, Content Management System (CMS) Solutions, Ecommerce Shopping Carts, Customer Relationship Management (CRM) Software and Payment Gateway Integration.

Application Reengineering - These services are centered on the concept of upgrading/ enhancing legacy systems to state of the art applications in complete congruence to client's business needs. Ushacomm addresses typical legacy system challenges faced by clients such as multiple technology platforms, out-of-support systems, lack of system knowledge, improper data migration and other interface and integration issues.

IT Facility Management Services - This broadly encompasses the services rendered with respect to Remote Infrastructure Management services, Desktop management, FMS onsite services (DBA, Desktop, Network etc.), Email Hosting Service.

Software Testing - Our services portfolio in testing, range from supplementing a client's existing in-house testing skills to providing a complete outsourcing model for the entire QA function to our offshore facility. UshaComm uses proven software testing tools such as HP/Mercury, IBM/Rational etc. along side manual testing procedures.

WEB Application Development - UshaComm helps its clientele implement eBusiness /eCommerce (B2B/B2C portals, eProcurement, eCRM, eShops) infrastructure based on their respective business model with professional website design, development and maintenance services. We provide a component driven development process that can cater to the complete paradigm of web development from of dynamic page creation, database design and development, data encryption, search protocol integration, security, real-time payment processing, audio/video streaming, etc.

Application Management and Maintenance - Ushacomm's Application Management servicescape comprises of continuous performance monitoring, fault recording, fault investigation, tracking and escalation of issues, management reporting, trend, cause analyses etc.
Support for change management for your applications such as release management, configuration management, patch management, application deployment and testing services are also provided.

UshaComm draws upon its rich knowledge base of over 20,000 man-months in managing software interfaces to devise its process and product frameworks.

Ushacomm's Flagship Products

Unicorn:
Built on an independent, multi-layered, component-based architecture, the convergent Unicorn billing solution offers a universal formatter, real-time rules-based billing and rating, customer administration, accounts receivable management, credit risk control, trouble ticketing, fulfillment, marketing automation, sales commissioning, and systems administration.
Unicorn Real-Time Rating is part of the Unicorn Billing solution but can be deployed as a stand alone real-time rating engine. The Unicorn Real-Time Rating Module manages resources optimally by using load-balancing processes and reduces the possibility of failure by managing the process-state in real-time.
Unicorn provides the capability to rapidly create differential offerings for the operator, which are well personalized and targeted to subscriber lifestyle. This helps create loyal subscribers with increased wallet contribution. This Offering Management solution can be easily integrated with any other billing or BSS applications using UshaComm’s open interface.
The Subscriber Management portfolio has been designed to help reduce churn, increase customer loyalty, and offer the most flexible customer care service to suit subscriber's needs. UshaComm's solutions truly aid in the analysis of customer behavior patterns to deliver a more tailored service to its clientele.
Unicorn's Web Self Care is an innovative, customer-centric, web-based product that acts as an interactive tool for subscribers to manage their account. It offers a direct link to the billing and customer care facilities, thus enabling the consumer to explore and research products and services; engage in online purchasing; resolve service problems; view bills; and allocate/ de-allocate services online.

Ushacomm Interconnect Billing System:
UshaComm's Interconnect Billing System is a single-view, convergent interconnect system with wholesale, retail billing, and multi-vendor settlements capability. Built on a CORBA platform, the Interconnect Billing System has the scalability to process high volumes of traffic allowing quick time-to-market, and enables significant cost savings for communications service providers.

Pegasus Mediation System:
A convergent mediation and service control solution that is built on a distributed architecture, Pegasus Mediation provides seamless integration into downstream applications such as billing, fraud, interconnect, and data warehousing. Providing extensive audit and revenue assurance, Pegasus Mediation contains a collection agent, core mediation, core service control, element manager, and system administration.
Pegasus Captures critical data collection records from the network and delivers tothe rating and billing engine to guarantee and enhance revenue streams. It provides a database of critical subscriber intelligence, so communicationsservice providers can utilize the information to better target their sales andmarketing initiatives, maximize revenue and improve the bottom line. It ensures an accurate transition to the billing engine, to enable first class customer service and minimize churn.

Background

UshaComm is a leading provider of Business Support Systems (BSS) for fixed, mobile, broadband/IP, and cable and satellite markets. At UshaComm, we offer a wide range of convergent and synchronized BSS solutions like Retail Billing, Interconnect Billing, Mediation, and Content Settlement. Our solutions; built on open interfaces ensure seamless integration into any business environment and help our wide range of clientele to deliver value and enhance relationships across their business value chain.

Usha Martin DNA: UshaComm is a part of the Usha Martin Group having an annual turnover of $650 million and is the first billing vendor to receive the coveted SEI-CMM Level 4 certification, besides having ISO 9001:2000 accreditation. UshaComm supports over 65 customer installations in Africa, America, Europe, Middle East and Asia Pacific. UshaComm has over 20,000 person month of rich experience in developing, implementing and maintaining high end IT solutions for its customers, thus contributing to enhance or customers revenues.

Solutions: UshaComm's solutions eliminate risk and empower the operator. We support our clients by offering software implementation, development, and maintenance services, provided by our teams of experts. In addition, we offer complete managed operations services, so that our clients can concentrate on their core business, leaving the daily billing operations to us.

Alliances : UshaComm has created a Global Strategic Alliance Program to identify, develop and nurture mutually beneficial, high-level corporate relationships with complementary technology vendors and services providers to fulfill our business and technical objectives.